Privacy policy

Last updated 22 April 2025

This page explains what data we collect, why we collect it and how we keep it safe—plus the choices you have along the way. Our approach follows the UK GDPR and Data Protection Act 2018, and mirrors the privacy notices used by other trusted UK retailers.

1. Who we are

Australian Chemist (“we”, “us”, “our”) operates www.australiancbdoilchemist.com.
Registered office: 68 Tanners Drive, Blakelands, Milton Keynes, MK14 5BP, United Kingdom.

Data‑Protection Lead: hello@australiancbdoilchemist.com

2. The data we collect

Category	Examples
Identity	name, age (18+ check)
Contact	billing & delivery address, email, phone
Payment	transaction ID (no full card details stored)
Technical	IP address, browser type, device ID, cookies
Marketing	email preferences, survey responses

Your full card details are never stored on our servers; they are processed securely by our payment providers.

3. Why we use your data

Purpose	Lawful Basis
Process & deliver your order	Contract
Verify age (18+)	Legal obligation
Fraud prevention & site security	Legitimate interests
Send offers, newsletters & product updates	Consent
Improve our site & product range (analytics)	Legitimate interests

Marketing Opt‑In: We’ll only send marketing if you expressly opt in (e.g., tick a box). Unsubscribe any time—no hard feelings!

4. Sharing your data

We share the minimum necessary data with trusted partners:

Payment processors (e.g., Stripe, PayPal)
Couriers (e.g., Royal Mail, DHL, UPS) to create delivery labels
Email/SMS providers for order updates and opted‑in marketing

Analytics partners (e.g., Google Analytics, Meta Pixel) – anonymised where possible

All partners must keep your data confidential and comply with UK GDPR. We never sell your personal data—ever.

5. International transfers

Some third‑party tools store data outside the UK (e.g., EU or US). When that happens we rely on UK adequacy regulations, Standard Contractual Clauses or other lawful safeguards.

6. Cookies & similar tech

We use cookies for site functionality, cart retention, analytics and personalised ads. You can manage or disable cookies via your browser settings.

7. How long we keep your data

Orders: 7 years (accounting & tax rules)
Marketing: until you unsubscribe or 3 years of inactivity
Analytics: up to 26 months (aggregated thereafter)

8. Your privacy rights

You may:

Access the personal data we hold;
Correct inaccurate or incomplete data;
Delete data we no longer need;
Restrict or object certain processing;
Port data to another provider; and
Withdraw consent for marketing at any time.

To exercise any of these rights, email hello@australiancbdoilchemist.com. We’ll respond within 30 days.

If you’re unhappy, you can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

9. Data security

We follow industry best practices—TLS encryption, tokenised payments, limited staff access and regular security reviews—to protect your information. No online transmission is 100 % secure; by using our site you accept this risk.

We’re not liable for unauthorised access caused by factors beyond our reasonable control (e.g., ISP failure, force‑majeure events, third‑party breaches). If we learn of a serious breach, we’ll notify you and regulators as required by law.

10. Links to other sites

Our website may link to external pages (e.g., carrier tracking). We’re not responsible for the privacy practices of those sites—always read their policies.

11. Changes to this privacy policy

We may update this page to reflect changes in law or our business. We’ll post the new version here and, where appropriate, notify you by email.

12. Any questions?

Email: hello@australiancbdoilchemist.com